CRM view — customer adoption, tickets, SLA, CSAT, and escalation by product
| Product | Status | Customers | CSAT | NPS | Open Tickets | Avg Resolution | Escalation Rate | Renewal | Actions |
|---|---|---|---|---|---|---|---|---|---|
| Active | 48,200 | 4.3 ★ | 62 | 284 | 6.2h | 4.1% | 94.2% | ||
| Active | 18,600 | 4.1 ★ | 48 | 96 | 4.8h | 2.8% | 91.0% | ||
| Active | 24,800 | 4 ★ | 44 | 312 | 8.4h | 5.6% | 78.4% | ||
| Active | 8,400 | 4.4 ★ | 58 | 68 | 5.4h | 2.2% | 88.0% | ||
| Draft | — | — | — | — | — | — | — |