AM and CSM team performance — retention, upsell and engagement metrics
| Name | Role | Tenants | MRR Owned | NRR | Churn Prevented | Upsell | Calls | Renewals | Score |
|---|---|---|---|---|---|---|---|---|---|
| Raj K. | Sr. AM | 18 | ₹86L | 118% | 3 | ₹28L | 14/15 | 94% | 92High |
| Kiran V. | AM | 14 | ₹52L | 108% | 2 | ₹18L | 11/12 | 88% | 84Mid |
| Sonal R. | AM | 12 | ₹38L | 104% | 1 | ₹9L | 8/12 | 82% | 71Mid |
| Amit S. | Jr. AM | 9 | ₹28L | 96% | 0 | ₹4L | 6/10 | 78% | 63Low |
| Priya M. | CSM | 22 | ₹18L | 101% | 4 | ₹3L | 18/20 | 91% | 88High |
| Sales AI | AI Agent | 48 | ₹32L | 99% | 6 | ₹12L | 82/80 | 89% | 90High |