Aggregate sentiment across all channels with AI trend analysis
| ID | Channel | Customer | Topic | Sentiment | Score | NPS | Trend | Date | |
|---|---|---|---|---|---|---|---|---|---|
| VOC-001 | Acme Corp | Product Quality | Positive | 92 | 9 | Up | 2h ago | ||
| VOC-002 | TechVista | Support Speed | Negative | 28 | 3 | Down | 4h ago | ||
| VOC-003 | Survey | CloudFirst | Onboarding | Positive | 85 | 8 | Stable | 1d ago | |
| VOC-004 | Social | DataBridge | Pricing | Neutral | 55 | 6 | Stable | 6h ago | |
| VOC-005 | Call | FinEdge Tech | Data Export | Negative | 18 | 1 | Down | 1h ago | |
| VOC-006 | HealthPlus | Feature Request | Positive | 78 | 8 | Up | 3d ago | ||
| VOC-007 | Survey | JetStream | Migration | Neutral | 52 | 5 | Stable | 2d ago | |
| VOC-008 | LumiPay | Product Quality | Positive | 88 | 9 | Up | 5h ago | ||
| VOC-009 | Social | NexaRetail | Support Speed | Negative | 32 | 2 | Down | 8h ago | |
| VOC-010 | Call | GreenPath | Onboarding | Positive | 81 | 9 | Up | 1d ago |