Post-interaction surveys via WhatsApp, Email, and SMS with analytics
| ID | Survey Name | Type | Channel | Status | Sent | Rate | CSAT | NPS | |
|---|---|---|---|---|---|---|---|---|---|
| SRV-001 | Post-Ticket Resolution CSAT | CSAT | Active | 1,240 | 69% | 4.3/5 | — | ||
| SRV-002 | Quarterly NPS Survey | NPS | Active | 3,200 | 59% | — | +42 | ||
| SRV-003 | WhatsApp Quick CSAT | CSAT | Active | 890 | 80% | 4.6/5 | — | ||
| SRV-004 | Onboarding Experience | CSAT | Active | 420 | 71% | 4.1/5 | — | ||
| SRV-006 | SMS Post-Call Feedback | CSAT | SMS | Active | 650 | 60% | 4.0/5 | — | |
| SRV-008 | Support Agent Rating | CSAT | Active | 1,580 | 75% | 4.5/5 | — | ||
| SRV-009 | Feature Satisfaction Check | CSAT | Active | 980 | 64% | 3.9/5 | — | ||
| SRV-010 | Churn Exit Survey | NPS | Active | 340 | 46% | — | -12 |