Execute multi-step retention playbooks to save at-risk accounts and prevent churn
| Tenant | Product | MRR | Churn Score | Playbook | Stage | Progress | Next Action | AM |
|---|---|---|---|---|---|---|---|---|
Reliance Retail Retail | SMS Platform | ₹32L | 52 | Usage Recovery Playbook | Not Started | 0/5 | Schedule executive call immediately | Amit S. |
Infosys BPO IT Services | WhatsApp Business | ₹24L | 58 | Contract Renewal Playbook | In Progress | 3/6 | Send revised contract draft | Sonal R. |
Pepperfry E-commerce | SMS Platform | ₹11L | 69 | Re-engagement Playbook | In Progress | 2/4 | Issue ₹2L campaign credit | Raj K. |
BookMyShow Entertainment | Voice API | ₹8L | 72 | Value Demonstration Playbook | Committed | 4/4 | Confirm QBR agenda | Kiran V. |
UrbanClap Services | SMS Platform | ₹6L | 78 | Billing Resolution Playbook | Won | 5/5 | Set 30d health check reminder | Priya M. |
Lenskart Retail | WhatsApp Business | ₹5L | 81 | Activation Nudge Playbook | Not Started | 0/3 | Send workshop invite | Deepa N. |