Revenue-at-risk escalations — route to Manager, BH or CXO for resolution
| Tenant | MRR | Issue | Level | Urgency | Raised By | Date | Status | Action |
|---|---|---|---|---|---|---|---|---|
| HDFC Bank | ₹28L | Credit exhaustion in 4 days — EMI campaigns at risk | BH | Urgent | Raj K. | 28 Mar 2026 | Open | |
| Bajaj Finance | ₹18L | Repeated billing disputes — 3 months unresolved | CXO | Urgent | Amit S. | 27 Mar 2026 | In Progress | |
| Airtel Business | ₹42L | API latency SLA breach > 2 weeks — tenant threatening exit | BH | Urgent | Sonal R. | 26 Mar 2026 | Open | |
| Paytm Payments | ₹12L | Upsell stalled 60+ days — no response from tenant exec | Manager | Standard | Kiran V. | 25 Mar 2026 | In Progress | |
| Tata 1mg | ₹9L | Contract renewal not signed — 15 days past due | Manager | Standard | Priya M. | 22 Mar 2026 | Open | |
| Nykaa Fashion | ₹6L | Campaign delivery failure during sale — compensation request | BH | Standard | Sales AI | 20 Mar 2026 | Resolved |