WA Chatbot Builder

Build WhatsApp chatbot flows, manage templates and track conversations

ARIAClaude+GeminiHuman Watch: ON

4Active Convos

4Unread

~2mAvg Response

Response SLA

First reply < 2 min for active convos
Auto-escalate if >5 min unattended
Set away message outside business hours
Avg response time target: <90 seconds

Conversation Hygiene

Resolve or park within 24h WABA window
Use quick replies to guide next intent
Always offer human escalation option
Tag conversations for routing accuracy

Escalation Triggers

3+ no-match intents → human takeover
Detect frustration keywords (refund, cancel)
Sentiment drop below threshold → alert
Never loop user more than twice

Aarav Sharma

+919876543210

Today

Template

Hi Aarav, your order #ORD-9921 has been dispatched. Track: https://pxb.to/t9921

10:18 AM

When will it arrive?

10:18 AM

Expected delivery is March 24 by 6 PM.

10:20 AM

Thanks, order received!

10:22 AM

Aarav Sharma

+919876543210

OPEN

Contact Info

+919876543210

aarav@example.com

Channel: user

Conv. Stats

Messages4

StatusOpen

Last activity3 min ago

Claude Suggest

User confirmed receipt. Mark resolved & send CSAT survey.

WA Chatbot Builder

Build WhatsApp chatbot flows, manage templates and track conversations

ARIAClaude+GeminiHuman Watch: ON

4Active Convos

4Unread

~2mAvg Response

Response SLA

First reply < 2 min for active convos
Auto-escalate if >5 min unattended
Set away message outside business hours
Avg response time target: <90 seconds

Conversation Hygiene

Resolve or park within 24h WABA window
Use quick replies to guide next intent
Always offer human escalation option
Tag conversations for routing accuracy

Escalation Triggers

3+ no-match intents → human takeover
Detect frustration keywords (refund, cancel)
Sentiment drop below threshold → alert
Never loop user more than twice

Aarav Sharma

+919876543210

Today

Template

Hi Aarav, your order #ORD-9921 has been dispatched. Track: https://pxb.to/t9921

10:18 AM

When will it arrive?

10:18 AM

Expected delivery is March 24 by 6 PM.

10:20 AM

Thanks, order received!

10:22 AM

Aarav Sharma

+919876543210

OPEN

Contact Info

+919876543210

aarav@example.com

Channel: user

Conv. Stats

Messages4

StatusOpen

Last activity3 min ago

Claude Suggest

User confirmed receipt. Mark resolved & send CSAT survey.